FAQ’S

To book a motorhome with Auckland Campers, please follow these steps:

1. Visit the Website:
   • Go to www.aucklandcampers.com home page. This is where you can view available vehicles, check prices, and make bookings.
2. Browse Available Motorhomes:
   • Look through images of the available Motorhomes including floor plans and videos.  You will also be able to see a detailed description of each vehicle, including features, capacity, and rental rates.
3. Check Availability:
   • Use the website’s booking or availability checker tool to see if the motorhome you want is available for your desired dates, or a few days either side of your preferred dates if you are flexible.
4. Select Your Dates:
   • Input your start and end dates for the rental. Make sure to double-check that these dates are correct. 
5. Provide Necessary Information & Confirm The Booking:
   • Fill out the required information, such as your name, contact details.  You will need to pay 30% of the booking fee on a credit or debit card.  The balance will be taken off the same card 42 days prior to the hire, automatically.
6. Receive Confirmation:
   • After completing the booking, you will receive a confirmation email with all the details of your rental, including pickup instructions.
7. Arranging Insurance:
   • 2 weeks prior to travel you will should check in using our online form, upload images of your driving licence and 2 proofs of address from the approved list.
8. Pickup and Enjoy Your Trip:
   • On the day of your rental, go to Auckland Campers HQ at the allocated time. Present your documents and complete a hard copy of the rental agreement. You will be given an in depth handover of the motorhome and shown how everything works. A walkthrough video of the vehicle will be recorded to compare with its return condition.

We hire the very best motorhomes availabe.  We may consider hiring out a campervan if we find one as luxurious and comfortable as one of our motorhomes.  The search continues!!

Our motorhomes are up to 2 years old.  At which point they are replaced with new vehicles.

The minimum hire period varies depending on the season.

High Season 13 Nights

Shoulder/Low Season 7 Nights

You can hire the vehicle for a shorter amount of time than the minimum period, but the price will reflect the minimum hire period.

Monday to Friday

Collection 14:00 hours

Return 11:00 hours

Saturday

Collection 12:00 hours

Return 09:00 hours

Sunday

Closed

Alternative pick-up and drop-off times and locations can be arranged. Please call us to inquire.

Auckland Campers’ seasons refer to the different rental or usage periods throughout the year, each with its own pricing, availability, and special considerations.

High Season

Timeframe: Dec – April. This is peak of time for summer vacations in NZ, where demand for motorhomes exceeds supply.

• Highest demand.
• Higher rental prices $600 per night.
• Minimum Hire period 10 nights. 
• Early booking is essential due to limited availability.
• Ideal for peak travel experiences and popular destinations.

Shoulder/Low Season

Timeframe: May – Nov.

• Moderate demand.
• Mid-range rental prices $300 per night.
• Minimum hire period 5 nights (excluding holiday periods)
• Pleasant weather, fewer crowds.
• Good for sightseeing and outdoor activities without the peak season rush.

Payment is taken by credit or debit card.  30% of the hire fee is taken as a deposit at the time of booking, the balance will be deducted from the same card 42 days prior to travel.

3 days prior to travel a security bond of $7500 will be pre authorised from the same card as a security bond.  When the motorhome is returned on time, in the condition it left in then this security bond transaction will be cancelled.

If a reservation is canceled more than 42 days prior to the start date of the trip:

• Not Refunded
  • 30% of the booking total, including tax

If a reservation is canceled equal to or less than 42 days prior to the start date of the trip:

• Not Refunded
  • The entire booking total, including tax

Auckland Campers are typically available for collection / drop off Monday to Saturday, but please inquire if you have a special requirement.

The Vehicle is insured for theft and damage to the Vehicle and the property of a third party; but does not include any personal insurance for the customer (including death or bodily injury to the driver) or cover any personal possessions. The vehicle insurance is arranged by Alan Boswell Group. The hire rate quoted includes a standard excess of $5000.00 per accident, reported incident or Vehicle theft. In the event of any damage to either the vehicle or third party property, the hirer will be liable for the first $7500.00 per claim. In the event of the theft of the Vehicle, the hirer will be liable for the full cost of the Vehicle; once a theft has been reported to both Auckland Campers and the police, a claim will be lodged with the insurer. The keys must be returned to Auckland Campers. Should the insurer accept the claim and agrees to reimburse Auckland Campers for the cost of the Vehicle, the liability to the hirer will reduce to the first $1000.00 of the claim (excess). Please note: if the keys are not returned to Auckland Campers, the insurer will not accept the claim and liability for the full cost of the vehicle will remain with the hirer.

Only persons named on the Rental Agreement are insured to drive the vehicle. Please note that no insurance cover (including CDW) is offered for overhead damage, any damaged deemed as gross negligence, or any internal damages therefore the hirer accepts fully liability for these which is in addition to the standard vehicle excess should that apply. Windscreens and /or tyre damage is not covered by the standard vehicle insurance and therefore excess, however Collision Damage Waiver (CDW) does cover these items, (conditions apply), please see section 29, Collision Damage Waiver (CDW) for further details.

Auckland Campers will be responsible should damage to personal possessions or bodily injury occur (including death) as a result of proven gross negligence on Auckland Campers part i.e. our actions or failure to act. Auckland Campers will not be responsible for any loss which is a side effect of the main loss e.g. loss of profits or opportunity. This is separate from the vehicle insurance provided.

You are welcome to come and view the motorhomes at our HQ.  Please arrange an appointment prior to arrival.

The hire motorhomes are equipped with the below as satndard:

7 days prior to your hire you will be emailed a video of you motorhomes hand over.  On the day of your hire you will receive instruction on how to operate all the appliances within.  This handover can take up to 60 minutes.

Should you struggled with some equipment whilst away you can always Whatsapp us on our emergency number +64274773291

In the event of any accident, loss or damage arising out of the use of the vehicle, you will

1. Notify Auckland Campers within 24hrs of the event occurring
2. Obtain the names and addresses of third parties and any witnesses and report the event to the nearest police station
3. Complete an accident claim form supplied
4. Not make any admission of liability to other parties, settlement offer or other like offer
5. Assist Auckland Campers in handling any claim arising from any event, including providing all relevant information.

You acknowledge that the excess or other amount due by you in respect of any damage arising from an accident, loss or damage is payable at the time of reporting the event and not at the completion of the rental period, regardless of which party is at fault

1. You will pay for any costs relating to the delivery of a change over vehicle as a result of an accident regardless of which party is at fault
2. No security deposit or insurance excess will be refunded until claim is settled

For minor or single vehicle accidents the security bond will be used to cover the cost of the damage incurred.