MENU

Terms & Conditions

Last updated 1st March 2020

1. Definitions

‘I’, ‘me’, ‘my’, ‘you’, ‘yours’, ‘yourself’ and ‘hirer’ refers jointly and severally to the person or persons who are the customers.

‘Customer’ means the person or persons nominated as the hirer under the heading ‘Hirers Name / Contact’ on the Rental Agreement, any person whose credit or debit card is presented in payment of the customer’s charges, or any person who deems themselves to be the legal entity and ultimately responsible for the motorhome. Should the legal entity be different from the driver, then full name, address and contact phone numbers must be supplied.

‘This Agreement’ means the Rental Agreement, the Insurance Motor Rental Agreement and these Terms and Conditions. In the event of any discrepancy between these Terms and Conditions and any other Auckland Campers literature, the provisions of these Terms and Conditions apply

‘Booking’ the confirmed reservation of a motorhome hire and includes the payment of the booking deposit and / or full balance for the rental.

‘Booking Deposit’ means the monetary amount required to confirm the motorhome booking.

‘Rental Period’
Means the hire period as stated on the Rental Agreement or any agreed variation thereof and any additional period during which the vehicle is in the customer’s possession or control.

‘Vehicle’
Means the vehicle as stated on the Rental Agreement and includes tyres, tools, accessories, the living equipment and any other special equipment, documents related to the Vehicle and any replacement or substitute Vehicle which may be provided at the discretion of Auckland Campers Limited.

‘Living Equipment’
Includes but is not limited to, Oven, Radio/USB stereo, crockery, cutlery, cooking utensils.

‘Security Deposit’
Means the amount held as security by Auckland Campers in relation to this hire.

‘Overhead damage’
Is deemed as any damage sustained to any part of the vehicle, its equipment and or any third party property which occurs above 6 feet (1.83 metres) in height measured from the ground upwards.

2. Depot hours

  • Monday to Friday: 09h00 – 17h00*
  • Saturday: 09h00 – 12h00*
  • Sundays & Public holidays: closed, unless by prior arrangement, (fees apply).

*Last collection time for all vehicles is 1 hour prior to depot closing; it typically takes 1 hour to hand over the vehicle, all systems required to check out the vehicle are closed off 1 hour prior to depot closure and staff are unable to process any collections or returns after this time. Unfortunately, if you do arrive after this close off time you will need to make alternative arrangements, at your own costs until the office re-opens the next working day.

3. Hire rates quoted include:
– NZ standard vehicle insurance*
– NZ Standard equipment & breakdown**

All prices quoted in the Agreement are gross prices.

*Additional insurance charges may be incurred if the driver to be insured has a traffic conviction, more than 1 insurance claim or is in an occupation which is deemed high risk. These charges will be passed onto the customers.

**Auckland Campers will supply full breakdown cover to cover any mechanical faults to the base chassis of the motorhome. Any call out charges necessitated by the client through operator error, e.g. a flat vehicle battery, wrong or insufficient fuel, keys locked in Motorhome etc. will be the responsibility of the client.

4. Minimum Hire
This ranges from 3 to 14 nights depending on the season. Auckland Campers reserves the right to increase the minimum hire period for certain events and time periods.

5. Payment
A booking is only binding after booking deposit payment of 30% of the total hire cost or $500 (has been received and the booking has been confirmed by Auckland Campers.

Settlement of the remaining balance will be due according ot the following schedule: 1. High Season, December 1st – 28th February; Balance will be due 30 days prior to hire period starting. 2. Shoulder & Low Season, March 1st – 30th November. Balance will be due 30 days prior to hire period starting. Auckland Campers reserves the right to cancel the booking if payment is not received four weeks prior to departure. For late bookings (less than 1 month before departure) the full rental price is payable on booking. Vehicles will not be released without full payment being completed. The applied for all seasons.

6. Cancellation charges

Any deposit taken is non-refundable. Auckland Campers strongly recommend that travel insurance is taken out at the time of booking to cover any unexpected occurrences preventing travel.  Less than 1 month to the date of departure 100% of the hire cost is non-refundable.  Consult your travel insurance for a claim.

Should a customer not present themselves to collect a vehicle and not contact Auckland Campers on or before the collection date then the hire will be cancelled (by 16:00 hours on the collection date) and the hire charge forfeited by the customer.

7. Extras

  • Bedding and Towels (Bedding for all beds: quilt/pillow/towel/covers/flat sheet; Bath/hand/beach towel for all guests) $50.00 (per set, per rental)
  • Collision Damage Waiver (CDW reduced to $1000): $40.00 per night. $1000 security bond applies instead of $7500.
  • Portable BBQ. $75.00 per night.  Portable gas barbecue / outdoor grill for outdoor cooking.
  • Carbon Footprint Offset. $10 per 1600 km to approximately neutralizes 500 KG of CO2 through our Carbon Neutral Travel program.
  • Extras for Overseas Customers
    • Child restraints: $50 per seat/child. Under New Zealand law all children under seven years old must be secured in an approved child restraint.
    • Suitcase Storage: Free of charge. Storage for empty suitcases and travel bags.
    • Suitcase Storage: Free of charge. Storage for empty suitcases and travel bags.
    • ‘Dump & Run drop-off. $500 return diesel, gas, grey and black water tanks at any level.

8. Motorhome Collection & Return

  • Collection: Please allow 1 hour for the hand-over at the depot – to complete the documentation and demonstrate your vehicle to you. All drivers need to be present on collection of the motorhome and bring their full valid licence and proof of address document and credit or debit card that was used to pay the security deposit. Please see section XX, Drivers for further details.
    Note: Auckland Campers will make every effort to have your motorhome ready for the collection time you have selected however cannot guarantee that your vehicle will be ready for this time. Should this be the case no refunds will be due to you, there will be no extension of your hire, and the motorhome will still be required to be returned in accordance with the details set out below. You must arrive at least 1 hour prior to depot closing. Please see section 2, depot hours for further details.
  • Return:
    • The vehicle must be returned on the correct date and before the time stated on the rental agreement. Hirer will be liable for the full security deposit amount should they abandon the vehicle without agreement from Auckland Campers – please allow 1 hour for the hand-over at the depot.
    • Vehicles must be returned undamaged, with a full tank of diesel, AdBlue, empty waste water and toilet cassette and the interior clean and in the same condition as they left the depot, otherwise a charge will be made for additional Valeting and or Upholstery cleaning. In addition a separate toilet cleaning fee will apply if the toilet waste tank is not empty on return. Please note: there are no toilet emptying facilities at Auckland Campers Limited HQ so this must be emptied prior to return.
  • Lost property: It is the hirer’s responsibility to make sure that upon return of the motorhome all your personal possessions & rubbish are removed from the vehicle. The vehicle may be going back out again on hire that same day, Auckland Campers cannot be held responsible should an item be left on board. Auckland Campers will do our upmost to contact the hirer if items are handed in, these items will only be stored for 2 weeks before disposal/charity donation.
  • Late return: If you will be late returning, Auckland Campers must be advised immediately. Failure to advise may result in prosecution for driving whilst uninsured. An additional charge of $200.00 per hour will be payable for all late returns.

9. Motorhome Systems
Auckland Campers will carry out a full Pre Checkout Inspection (PCI) on every motorhome before the commencement of hire. The PCI involves testing every system on board the motorhome to ensure they are operating correctly. In conjunction with this the hirer will be taken on a tour of the motorhome and shown how each system works. A video of the Vehicle will be recorded at this time as evidence of its physical condition and the operation of onboard systems. Should an on-board system fail during your hire, Auckland Campers will make every effort to remedy the fault whilst you are away but in some circumstances this may not be possible, as such Auckland Campers cannot be held responsible and will not refund any monies should a loss of service be encountered nor have any obligation to provide a replacement vehicle. In the case of winter hire, Auckland Campers cannot and will not be held responsible in the event of any damage or inconveniences caused by freezing conditions. This is the responsibility of the hirer.

10. Vehicle acceptance

  • You acknowledge having received the Vehicle in a clean condition and in sound working order in accordance with the Motorhome Handover Checklist and with a full diesel tank, full AdBlue tank (where applicable), full LPG gas bottle and full fresh water tank
  • You acknowledge that Auckland Campers will not refund to you any monies if the Vehicle is returned or you cease to have use of the vehicle or an item of equipment on the vehicle prior to the return date for any reason e.g. Accident, weather, theft or damage

11. Change of Vehicle
Auckland Campers reserves the right, at its absolute discretion, to substitute a comparable or superior Vehicle for the Vehicle ordered. In that event, you shall not be liable for any increased rental pertaining to the substitute vehicle. Such substitution shall not entitle you to any refund and does not constitute a breach of this Agreement.

Should the customer elect the change the motorhome that they have booked, subject to availability Auckland Campers will try to accommodate the request where possible. Should there be an increase in the daily rental cost, the client will be liable for the increased premium in line with section 6, payment terms. Should the daily rental cost be lower, the original booked price will stand and no refund will be given. Should Auckland Campers not be able to accommodate the request and the customers decides to cancel the booking, Auckland Campers cancellation terms shall apply, see section 7, cancellation charges for more details.

12. Rental and Other Charges
You will pay Auckland Campers:

  1. All rental charges
  2. The security deposit
  3. Administration fee of $20.00 per penalty charge notice received
  4. The nominated valeting fee and /or upholstery cleaning fee if the Vehicle is not returned with the interior in a clean condition
  5. The nominated additional fee of $100.00 if the toilet and waste water tank are not emptied prior to the return of the Vehicle unless the ‘Dump & Run’ Extra was pre-purchased.
  6. The cost of refilling the Diesel, the AdBlue tanks should any of the tanks not be returned completely full, unless the ‘Dump & Run’ Extra was pre-purchased prior to departure:Diesel charges:
    ¾ to full = $150.00
    ½ to ¾ full = $180.00¼ to ½ full = $240.00
    empty to ¼ full = $280.00
    AdBlue charges= $50.00 regardless of level
  7. The Late fee of $200.00 per hour should the vehicle be returned after the agreed time as stated on the rental agreement
  8. The nominated cancellation fee in the event of cancellation of this agreement prior to acceptance or delivery of the vehicle
  9. The nominated fee of $400.00 should the office be opened for you to collect or return the vehicle on a Sundays or public holidays. By prior arrangement only.
  10. The cost of any damage to the Vehicle or third party property, subject to the insurance or CDW cover
  11. The insurance excess should there be damage involving third party property or the theft of the Vehicle. Applies in respect of each claim, not hire.
  12. All government fees and duties etc.
  13. All parking fines, other fines or penalties and associated administration costs incurred in relation to the Vehicle during the Rental Period
  14. Any other fees or charges payable by you pursuant to this Agreement. This includes any costs incurred by Auckland Campers Limited as a result of any breach by you of the terms of this Agreement
  15. Demurrage; the nightly rental rate for the period the Vehicle is off fleet; for example for accident repairs
  16. Any additional costs over and above the security deposit value should damages exceed the security deposit value
  17. The cost to recover a Vehicle
  18. In the case of gross negligence Demurrage reserves the right to recover full costs in order to return the motorhome to the state in which it was handed over

13. Errors in Rental Charges
Total charges as set out therein are not final. You agree to pay any shortfall in charges to Auckland Campers Limited and you will receive a refund for any overcharge acknowledged by Auckland Campers Limited.

14. Security Deposit
There is a refundable $7500.00 Security Deposit payable by credit card or debit card prior to the day of your hire through the booking system. The card should be in the lead driver’s name. Auckland Campers reserves the right to increase the security deposit in certain circumstances or for specific major events, festivals, or for any other hire.

  1. On taking delivery of the Vehicle, you agree to pay the Security Deposit
  2. You irrevocably authorise Auckland Campers to deduct from the Security Deposit any amounts due by you to Auckland Campers arising out of this Agreement
  3. The security deposit will be refunded or the open security payment cancelled within 7 working days of the vehicle being returned to the depot as per the criteria set out in section 13, Motorhome collection and return and there are no outstanding insurance claims.
  4. Should any damages or costs exceed the security deposit the customer will be responsible to settle all additional costs over and above the security deposit value within 7 days of being notified of the cost.

Note: Where the hirer has opted for the CDW option and has complied with its terms stated below (clause 29), the CDW excess will be charged in the event of a Road traffic accident (RTA) or collision, but they should be aware that the security deposit will be used to fund any loss or damage what so ever to equipment, fixtures and fittings, windows, valeting or upholstery fees, refuelling costs or negligent damage to the vehicle. Should these damages exceed the security deposit held, the customer will be liable for the total cost and the difference will need to be settled within 7 days of returning the motorhome.

15. Use of the Vehicle
You agree that during the rental period, you will not and will not allow the Vehicle to be:

  1. Driven otherwise than in a cautious, prudent and normal manner
  2. Used in a manner which could cause damage
  3. Driven in a prohibited area, within a Road Restriction (Section 16), or in an area other than the areas indicated by you to Auckland Campers
  4. Driven by a person under the influence of alcohol or drugs or with a blood alcohol level in excess of that permitted by law
  5. Left open whilst the vehicle is unoccupied
  6. Left with the ignition key in the vehicle while it is unoccupied
  7. Driven by persons
    1. Under the age of 25 years
    2. Over the age of 76
    3. Who is not authorised by law to drive the Vehicle. Particulars of a proposed licensed driver of the Vehicle are set out under the heading ‘Hire’s name/ contact’ on the Rental Agreement
  8. Damaged by:
    1. Submersion in water
    2. Contact with Salt Water
  9. Used for any illegal purpose for any race, rally or contest
  10. Used to tow any vehicle or trailer
  11. Used to carry passengers or property for hire or reward
  12. Used to carry more persons than is permitted by any relevant authority or detailed in the Vehicle manual or on the Vehicle or specified in this agreement
  13. Used to carry volatile liquids, gases, explosives or other corrosive or inflammable material
  14. Otherwise used in breach of my obligations under this Agreement

16. Road Restrictions

  1. All Vehicles may only be driven on sealed / bitumen roads
  2. Vehicles are prohibited from to be driven on Ninety Mile Beach (Northland, North of Colville Town (Coromandel Peninsula), Skippers and Crown Range Roads (Queenstown) , Ball Hut Road (Mt. Cook). All ski field access road and tracks from 1st June to 31st October.
  3. You acknowledge that Auckland Campers reserves the right at any time, at its sole discretion, to restrict vehicle movements in certain areas due to adverse road or weather conditions or any other reasonable cause

17. Alterations to the Vehicle
You shall not make any alterations or additions to the Vehicle without the prior written consent of Auckland Campers.

18. Title to Vehicle
You acknowledge that Auckland Campers Limited retains title to the Vehicle and its contents and that you possess the goods as a mere Bailee only. You do not have any right to pledge Auckland Campers credit in connection with the Vehicle and agree not to do so. You shall not agree, attempt, offer or purport to sell, assign, sublet, lend, pledge, mortgage, let on hire, or otherwise part with or attempt to part with the personal possession of or otherwise deal with the Vehicle.

19. Smoking
All Auckland Campers motorhomes are non-smoking vehicles. Auckland Campers reserves the right to impose additional Valeting and or Upholstery cleaning fees and charge demurrage should smoke (smell, residue, or paraphernalia) be detected in the motorhome.

20. Passengers
Auckland Campers authorises the use of Vehicles up to the stated number of passengers. Each person is to use the safety restraints provided at all times whilst the vehicle is in motion, including approved restraints for children under 7 years old. Here listed are the numbers of people, including the driver that each motorhome can legally carry: 2 berth = 2 passengers, 4 berth = 4 passengers, 5 berth = 5 passengers, 6 berth = 6 passengers, 7 berth = 7 passengers. Carrying more than the specified number of passengers is against the law and in breach of this agreement. Child seats are available Extras and it is the responsibility of the hirer to fit them themselves. Children up to 7 years must use the correct child restraints appropriate for their weight/height under NZ law.  Whilst carrying passengers the max weight limit of 3500kg total must be adhered to.  It is against the law to breach this limit and the driver will not be insured, any losses incurred by Auckland Campers due to exceeding this weight limit will be paid for in full by the client.

21. Pets
Auckland Campers authorises pet(s) to be taken on board if:

  • prior written consent has been obtained from Auckland Campers.
  • an increased security deposit is paid (see section: 19, Security deposit),
  • they are not left in the vehicle unattended
  • they are not allowed on any of the soft furnishings or upholstery (this includes the beds, seats/sofas)
  • the vehicle is returned in a clean and tidy condition as if a pet was never present. Should this not be the case, or any pet hairs are found, cleaning charges and upholstery cleaning charges will apply.
    Minimum charge is $200.00.
  • you agree to cover the cost of all damage caused by a pet, even if it exceeds the security deposit (see 17, Rental and other charges for further details)
  • Auckland Campers Pet policy is signed and adhered to

27. Drivers

  • Age limits:
    • Standard insurance: 25 to 70 years
    • Insurance for over 70’s drivers: 71- 75 years. This is by special request and agreement only with Auckland Campers & their insurer. Auckland Campers must be notified at the time of booking should any driver be over the age of 70. Additional information will need to be provided. Cover is not guaranteed. CDW is not offered to bookings with any driver(s) over the age of 70
  • Maximum of 3 drivers per rental.
  • All drivers must have held a valid licence for more than 3 years than entitles them to drive the appropriate category of Vehicle in NZ.
  • Driver must be able to demonstrate that they have driven on a regular basis for at least 3 years and feel confident to drive a vehicle of the dimensions of our largest motorhome 7.5m long 2.4m wide and 3.2m high
  • All drivers must be present at checkout of the Motorhome. No exceptions can be made
  • Production of a full, valid standard driver’s licence, as well as a valid passport are required from all drivers at the start of hire
  • Copies will be taken of all identification presented and will be retained for 7 years for the purpose of, but not limited to the defence of any legal claim(s)
  • Your licence address must be your current home address, if not, then in addition to this we require either a utility bill, bank statement which has your name and current address listed
  • All drivers who licences are issued outside of the EU or Commonwealth are required to supply a valid International driving permit alongside your standard licence at the start of hire. This must be issued in the country your standard licence was issued and confirm you are able to drive a NZ vehicle up to 3500kg GMW. Should any driver fail to present all correct documentation and identification on collection of the motorhome or do not meet the driver requirements stated in the terms and conditions, then Auckland Campers will be unable to release the motorhome and no refunds will be given
  • Endorsements on licences: you must declare at the time of booking if there are any endorsements or convictions on your licence. No refund will be given if the hire is cancelled because we are unable to insure you to drive.
  • Insurance claims: You must declare at the time of booking if you have made or had vehicle insurance claim made against you within the last 5 years. Auckland Campers may not be able to get cover should you have had 2 or more claims within the last 3 years
  • Driver occupations: you must declare your occupation on collection of the vehicle. Auckland Campers may not be able to offer cover for the following occupations:
    • Celebrities
    • Sports personalities
    • Musicians
    • Entertainers
    • Serving Foreign Armed services personal/ Embassy employees based in the NZ
    • Students under the age of 30

Should the driver not disclose that they fulfil one of the above occupations even in a part time capacity, this will render the agreement as void and the hirer will be fully liable.

  • Drivers are personally liable for all legal penalties (e.g.: parking tickets, congestion charges, speeding fines) which are incurred during the period of hire
  • Auckland Campers Limited is unable to insure any driver with no fixed abode

28. Insurance (provided all the personal information supplied is correct)
The Vehicle is insured for theft and damage to the Vehicle and the property of a third party; but does not include any personal insurance for the customer (including death or bodily injury to the driver) or cover any personal possessions.  The hire rate quoted includes a standard excess of $7500.00 per accident, reported incident or Vehicle theft. In the event of any damage to either the vehicle or third party property, the hirer will be liable for the first $7500.00 per claim. In the event of the theft of the Vehicle, the hirer will be liable for the full cost of the Vehicle; once a theft has been reported to both Auckland Campers and the police, a claim will be lodged with the insurer. The keys must be returned to Auckland Campers. Should the insurer accept the claim and agrees to reimburse Auckland Campers for the cost of the Vehicle, the liability to the hirer will reduce to the first $7500.00 of the claim (excess). Please note: if the keys are not returned to Auckland Campers, the insurer will not accept the claim and liability for the full cost of the vehicle will remain with the hirer.

Only persons named on the Rental Agreement are insured to drive the vehicle. Please note that no insurance cover (including CDW) is offered for overhead damage, any damaged deemed as gross negligence, or any internal damages therefore the hirer accepts fully liability for these which is in addition to the standard vehicle excess should that apply. Windscreens and /or tyre damage is not covered by the standard vehicle insurance and therefore excess, however Collision Damage Waiver (CDW) does cover these items, (conditions apply), please see section 29, Collision Damage Waiver (CDW) for further details.

Auckland Campers will be responsible should damage to personal possessions or bodily injury occur (including death) as a result of proven gross negligence on Auckland Campers part i.e. our actions or failure to act. Auckland Campers will not be responsible for any loss which is a side effect of the main loss e.g. loss of profits or opportunity. This is separate from the vehicle insurance provided.

29. Collision Damage Waiver (CDW)
The Extra Collision Damage Waiver at $40.00 per night will reduce the $7500.00 excess for damage caused due to a Road Traffic Accident (RTA) or collision (i.e. reported accident) to either the vehicle or third party property to $1,000 per incident. Collision Damage Waiver at $60.00 per night will waiver the $7500.00 excess for damage caused due to a Road Traffic Accident (RTA) or collision (i.e. reported accident) to either the vehicle or third party property. It will also cover the cost of replacement tyres or windscreen. However, both CDW Extras will not cover any damage to the vehicle or third party property caused through a reversing manoeuvre, deemed as malicious damage i.e. vehicle brake in or vandalism, cover the replacement or repair of windows or cover the theft of the vehicle. No insurance cover is offered for overhead damage, any damaged deemed as gross negligence or any internal damages therefore full liability will apply. Applies in respect of first incident and or claim, not entire Rental duration. Once an accident has occurred CDW cannot be restarted and standard insurance terms will apply. Incident must be reported to Auckland Campers within 24 hours otherwise CDW cover will not apply. Minimum charge term for CDW is 5 nights, maximum charge terms is 21 nights.

Should the Terms and Conditions not be adhered to, the CDW will be void and the customer will be liable in full for all costs and damages. Please note that the CDW is completely optional and can be decided upon collection of your vehicle. After the hire has commenced, CDW cannot be taken out. CDW cannot be offered to drivers over the age of 70.

30. Vehicle Damage – Insurance Cover
You are aware that:

  1. The Vehicle is insured for damage to the Vehicle and the property of a third party; but does not include any personal insurance for the customer or their possessions
  2. Neither the Standard Insurance nor Collision Damage Waivers (CDW) cover overhead damage. The hirer will be responsible for the cost to repair all damages
  3. You will have to pay an excess for any Insurance claim regardless of which party is at fault for the accident. The insurance excess is $7500.00 per claim, not per rental
  4. The excess may be reduced or removed, in most circumstances when a Road traffic accident (RTA) has taken place, by taking out a CDW. Terms apply; (please see clause 29, CDW). If CDW was accepted by me, it is set out under the ‘Insurance Declaration’ on the Rental Agreement and an additional premium must have been paid
  5. You will not have any insurance cover and you will be responsible for the total cost of any damage / loss if you breach any of the terms of this Agreement
  6. You will be responsible for any damage caused through gross negligence and will not be covered by the insurance including CDW

31. Responsibility when accident occurs

  1. In the event of any accident, loss or damage arising out of the use of the vehicle, you will
    1. Notify auckland Campers within 24hrs of the happening of the event
    2. Obtain the names and addresses of third parties and any witnesses and report the event to the nearest police station
    3. Complete an accident claim form as supplied
    4. Not make any admission of liability to other parties, settlement offer or other like offer
    5. Assist Auckland Campers in handling any claim arising from any event, including providing all relevant information and attending Court to give evidence
  2. You acknowledge that the excess or other amount due by you in respect of any damage arising from an accident, loss or damage is payable at the time of reporting the event and not at the completion of the rental period, regardless of which party is at fault
  3. You will pay for any costs relating to the delivery of a change over vehicle as a result of an accident regardless of which party is at fault
  4. No security deposit or insurance excess will be refunded until claim is settled

32. Maintenance

  1. You shall take all reasonable steps to properly maintain the Vehicle, including checking oil, coolant and AdBlue levels, tyre pressures and batteries.
  2. You are aware that the vehicle will be supplied with a full tank of diesel, and AdBlue and that it is my responsibility to replenish these throughout my hire and return these all full otherwise charges will apply. Auckland Campers will not be held responsible should you run out of any of these during my hire
  3. You acknowledge that Auckland Campers will reimburse you for expenditure up to $100.00 reasonably incurred in rectifying any mechanical failure to the drive train and engine of the Vehicle (not including the water system, refrigerator, heating, audio and DVD equipment, provided that:
    1. You produce relevant receipts: and
    2. You have received the prior consent of Auckland Campers
    3. The damage is not due to my fault or my breach of this Agreement
  4. Subject to the terms of this agreement, you will pay for the cost of repairing or replacing tyres damaged during the Auckland Campers. Auckland Campers will reimburse you for expenditure reasonably incurred if:
    1. The tyre is defective and is returned by you to Auckland Campers for inspection; and
    2. You produce relevant receipts; and
    3. The manufacturer accepts liability under his warranty
    4. CDW was taken out
  5. You will be liable for any costs associated with allowing the engine oil, coolants or AdBlue  to run empty and cause damage to the vehicle’s engine
  6. You will be liable for any costs associated with the incorrect use of fuel. All Auckland Campers motorhomes run on DIESEL

33. Credit and Debit Card Payment
Visa card and MasterCard credit cards only. All debit cards accepted. Pre-paid currency cards are accepted for payments but not for the security deposit.

  1. Auckland Campers will accept payment by credit cards approved by Auckland Campers
  2. When payment is paid by credit, debit or pre-paid currency card, you agree that:
    1. Auckland Campers is irrevocably authorised to complete any documentation and to take any other action to recover from my credit or debit card issuer all amounts due by you pursuant to this Agreement, including but not limited to those outlined in section 17, Rental and other charges
    2. You will not dispute your liability to Auckland Campers for any amount due under this agreement and you shall indemnify and keep Auckland Campers indemnified against any loss incurred (including legal costs) by reason of notifying my credit or debit card issuer of such dispute
    3. Auckland Campers Limited may process the credit or debit card voucher; in the event that Auckland Campers Limited elects to accept payment of the Security Deposit by holding an open security payment, which will be cancelled 7 days after the completion of the Rental Period, as per clause 19, Security deposit, you agree that Auckland Campers is entitled to recover payment from my credit or debit card issuer pursuant to clause 33, section b, subsection i & ii, in respect of any amounts due which were not known at the time of cancelling the open security payment
  3. You acknowledge that all transactions under this agreement are conducted in New Zealand dollars. Due to exchange rate fluctuations, there could be some variance between the amount initially debited against my credit or debit card and the amount refunded within 7 days after the expiration of the rental period. You release Auckland Campers from any liability for such variation

34. Payment of Charges, Joint and Several Liability
All charges and expenses payable by you under this Agreement are due on demand by Auckland Campers. If you do not pay all charges on time, you agree to pay interest at 1.5% per month above the base rate as published by the Reserve Bank on the outstanding balance and any additional costs incurred by Auckland Campers, including reasonable legal fees to recover the outstanding money owed. When the Customer comprises of more than one person, each person is liable jointly and severally for all obligations of the customer pursuant to this Agreement.

35. Terminating the Agreement
You acknowledge that Auckland Campers Limited may terminate this Agreement and repossess the Vehicle at any time, without notification to me, and that you will pay the reasonable costs of repossessing the Vehicle, including towing charges if:

  1. You are in breach of any term of this Agreement
  2. You have obtained the Vehicle through fraud or misrepresentation
  3. Any statement, representation or warranty made by you in respect to yourself or additional drivers is incorrect
  4. The Vehicle appears to be abandoned
  5. The Vehicle is not returned on the agreed return date or Auckland Campers reasonably believes that the Vehicle will not be returned on the agreed return date
  6. Auckland Campers considers on reasonable grounds that the safety of passengers or the condition of the Vehicle is in danger. You understand that in the event of such termination or repossession, you have no right to a refund of any part of the rental charges or the Security Deposit

36. Release and Indemnity of Auckland Campers

  1. Subject to its obligation to deliver the Vehicle or an appropriate substitute vehicle, you release Auckland Campers, its employees and agents, from any liability to you (regardless of who is at fault) for any loss or damage incurred by you by reason of this Agreement, including but not limited to:
    1. Any loss or damage caused by breakdown, mechanical defect, accident or the Vehicle being unsuitable for my purpose
    2. Any loss or damage to any property left in or on the Vehicle, in any service vehicle or on any Auckland Campers Limited premises or recovered or handled by Auckland Campers
  2. Subject to any insurance arrangements agreed with Auckland Campers, you hereby indemnify and shall keep indemnified Auckland Campers, its employees and agents against any claims, demands and expenses (including legal costs) incurred or sustained by them or any of them by reason of my use and/or possession of the Vehicle

37. Changes
Any changes to this agreement must be in writing and must be signed on behalf of Auckland Campers and by me.

38. Force Majeure
Auckland Campers will make every effort to ensure that the reserved Motorhome is available for you at the correct time. If, due to circumstances beyond our control, this is not possible and if an alternative or acceptable Motorhome is not available our liability is limited to the refunds of all monies paid by you.

39. My Warranties
You warrant that all information supplied by you to Auckland Campers in connection with this agreement is true.

40. Proper Law
This agreement shall be governed by the law of New Zealand in which this agreement was signed.

41. Data Protection & Privacy Policy
Your personal data and information that you have provided to Auckland Campers will be processed for the following purposes and in accordance with this Privacy Policy

  • To fulfil this contract/ agreement placed with us, including but not limited to motorhome hire and production of the Rental agreement. Your personal data including copies of all identification documents provided and all data entered in the Rental Agreement will be retained for 7 years for the purpose of, but not limited to the defence of any legal claim(s)
  • To fulfil our legal requirements as a vehicle rental company
  • We will not transfer your personal data to any third party outside the Auckland Campers Limited and its agents, unless:
    • It is to book a third-party service for you including ferry crossing and taxi transfers
    • It is to enrol you in a third-party membership including caravan club, camping and other traveller membership schemes
    • It is for on road vehicle assistance for example vehicle recovery/breakdown providers and repair workshops
    • It is to our insurer and their agents
    • It is to the police, local authorities, councils or the New Zealand Transport Agency (NZTA) if we suspect or are notified that a road traffic offence/ contravention has occurred
    • It is to local authorities, councils and private parking companies if we suspect or are notified that you breached private parking terms and conditions, dart and congestion charges
    • To insurance companies if we suspect or are notified of an incident with a third party
    • It is to the police, NZTA and Customs and Port authorities if we suspect or are alerted to criminal activity
    • Our bank or merchant provider in line with transactional processing
    • You are in breach of our agreement in which case we may notify the police, our solicitors, debt collection agencies, credit reference agencies and any other relevant organizations
    • The third party is our subcontractor or a member of our companies, who is processing personal data on our behalf securely and in accordance with our instructions
    • It is between software systems that we use for the purpose of our business as a vehicle rental company.
    • It is for feedback on our products and services provided
    • You have submitted a photo into a competition that we have run. By entering our competition you agree to the photo(s) you submit being posted to our website, Facebook, twitter, Instagram, Pinterest and other social media sites. We may also use it for posters and advertising and share with our partners, wholesale and web-based agents for them to use for their own marketing purposes
    • It is otherwise authorised under the Data Protection Act
  • Auckland Campers and agents may use your personal information for marketing purposes and to keep you informed by post, telephone, sms, email or other electronic means about products and services which may be of interest to you. We will only contact you if you have selected to hear about our services and offers on our feedback form that is completed at the end of your hire and we will only use the contact methods that you have agreed to. If at any point you would like to stop receiving information from us, you can click unsubscribe at the base of any email or send an email to hire@aucklandcampers.com and we will remove your name from the marketing database.

By entering into this agreement, you agree that we can process and store your personal information in connection with this agreement including data collected from the vehicle which may include your location(s) from our vehicle tracking system and also diagnostics (telematics). We may use your information to analyse statistics, for market research, credit control and to protect our assets.

You agree that if you break the terms of this agreement we can pass your personal information to any relevant organisation.

We agree to keep all personal information in a secure environment and will comply with the Data Protection Act and our own privacy policy and any other applicable date protection legislation currently in force.

Cookies are used on our website.  You may refuse to accept cookies by activating the setting on your browser; however, by selecting this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you access to our site.

42. Entire Agreement
This Agreement constitutes the entire agreement of the parties and there are no other oral undertakings, warranties or agreements between the parties relating to the subject matter of this agreement. Auckland Campers reserves the right to add or amend the vehicle specifications and rental charges without prior notice. This agreement does not affect your statuary rights under civil law.